Privacy Policy
Last updated: 10 July 2026
Introduction
At TideDials ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your personal data.
By using our website, purchasing a TideDials device, or using our cloud services, you agree to the practices described in this Privacy Policy.
Who We Are
TideDials is a UK-based sole trader business that designs, produces and sells Wi-Fi connected tide clocks together with the cloud services required to provide accurate tidal information and device management.
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Email: info@tidedials.com
Information We Collect
Depending on how you use our services, we may collect the following information:
Information you provide
When you purchase a TideDial or contact us, we may collect:
Your name
Email address
Postal address
Any information you include when contacting us
Device and usage information
When you use your TideDial device or our online management portal, we may collect:
IP address
Device serial number
Device settings and configuration
Usage logs
Activity logs
Records of changes made through the web application
This information helps us provide the cloud service, diagnose problems, improve reliability, and support your device.
Payment Information
All payments are securely processed by Stripe.
We do not store your payment card details on our servers.
When you make a purchase, payment information is processed directly by Stripe in accordance with Stripe's own Privacy Policy: https://stripe.com/privacy
How We Use Your Information
We use your information to:
Process and fulfil your orders
Deliver our cloud-based services
Authenticate access to your device
Provide customer support
Send purchase confirmations and receipts
Notify you of important service updates
Send product news, newsletters and marketing communications
Improve our products and services
Detect misuse, fraud and security issues
Comply with legal obligations
You may unsubscribe from marketing emails at any time by following the unsubscribe link included in our emails or by contacting us directly.
Legal Basis for Processing
Where UK GDPR applies, we process your personal information because:
It is necessary to fulfil our contract with you when you purchase and use a TideDial.
It is necessary for our legitimate interests, such as improving our services, maintaining security and providing customer support.
We are required to comply with legal obligations.
Where required, we rely on your consent, which you may withdraw at any time.
Cookies
Our website uses essential cookies that are necessary for the operation, security and functionality of the website.
These cookies may be used to:
Keep you securely logged in
Maintain your session while using the website
Protect against fraudulent or malicious activity
We do not currently use analytics cookies or advertising cookies.
Email Communications
After purchasing a TideDial, you may receive:
Order confirmations
Payment receipts
Service notifications
Firmware or software update information
Product updates
Newsletters
Marketing communications
You may opt out of marketing communications at any time. However, we may still send important service-related emails where necessary to provide the service you have purchased.
Data Retention
We keep your personal information only for as long as necessary to provide our services and fulfil our legal obligations.
Generally, we retain your information while your TideDial continues to use our cloud services.
If you stop using our services and request deletion of your data, we will securely delete your personal information unless we are legally required to retain certain records.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business, including:
Stripe, for secure payment processing - https://stripe.com/privacy
Hostinger, which hosts our website and cloud services - https://www.hostinger.com/legal/privacy-policy
These providers only process information on our behalf where necessary to deliver their services.
We may also disclose information if required by law or to protect our legal rights.
International Customers
Our products and services are available internationally.
Depending on your location, your information may be processed in the United Kingdom or by trusted service providers operating in other countries. Where required, we take appropriate steps to protect your personal information.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
While no online service can guarantee absolute security, we continually work to protect the systems that store and process your data.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to certain processing.
Request restriction of processing.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please email:
Deleting Your Data
If you wish to delete your account and associated personal information, simply contact us at:
Once we have verified your request, we will delete your personal information unless we are legally required to retain certain records.
Children's Privacy
Our products and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
The latest version will always be published on our website together with the date it was last updated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
TideDials
Email: info@tidedials.com
TideDials
info@tidedials.com